{"id":17247,"date":"2023-10-26T08:20:41","date_gmt":"2023-10-26T06:20:41","guid":{"rendered":"https:\/\/loralie.templweb.com\/se\/nyheter\/"},"modified":"2023-10-26T08:20:43","modified_gmt":"2023-10-26T06:20:43","slug":"fyra-nyheter-i-dynamics-365-customer-service","status":"publish","type":"post","link":"https:\/\/loralie.templweb.com\/se\/nyheter\/fyra-nyheter-i-dynamics-365-customer-service","title":{"rendered":"Fyra nyheter i Dynamics 365 Customer Service"},"content":{"rendered":"\n
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\n \n \"Left\n\n Nyheter\n <\/a>\n \/ <\/span>\n \n Fyra nyheter i Dynamics 365 Customer Service <\/span>\n <\/p>\n \n

Fyra nyheter i Dynamics 365 Customer Service<\/h1>\n
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26 oktober 2023<\/p>\n

\n Dynamics 365<\/a>\n <\/div>\n
\n Customer Service<\/a>\n <\/div>\n <\/div>\n
\n

\n Vi presenterar de senaste nyheterna i Dynamics 365 Customer Service i samband med uppgraderingen i Wave 2. Nedan f\u00f6ljer fyra av de senaste funktionerna och uppdateringarna i Customer Service. <\/p>\n \n \"Right\n Forts\u00e4tt l\u00e4sa <\/a>\n <\/div>\n <\/div>\n <\/div>\n \"fyra\n\n <\/div>\n<\/section>\n\n\n\n

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\n \n\n

Dynamics 365 Customer Service \u00e4r en del av Digital Contact Center Platform som hj\u00e4lper till att tillhandah\u00e5lla klassens b\u00e4sta kundservice genom live kundengagemang, handl\u00e4ggarsamarbete, avancerad telefoni och AI-baserad analys.\u00a0H\u00e4r \u00e4r ett par nyheter som kom med h\u00f6stens Wave.<\/p>\n

Teams-integration<\/strong><\/h4>\n

Med Microsoft Teams inb\u00e4ddat i Dynamics 365 Customer Service l\u00e4nkas konversationer direkt till Customer service-poster vilket skapar snabbare kommunikation med dina kunder.<\/p>\n

Enhetlig dirigering<\/strong><\/h4>\n

Med hj\u00e4lp av AI-modeller och regler kan inkommande servicef\u00f6rfr\u00e5gningar fr\u00e5n alla kanaler, \u00e4rende, post, chatt, digitala meddelanden och r\u00f6st automatiskt tilldelas den mest l\u00e4mpliga handl\u00e4ggaren. Med tilldelningsregler kan man ta h\u00e4nsyn till kundspecificerade kriterier, s\u00e5som prioritet och f\u00e4rdigheter.<\/p>\n

Copilot och AI-innovation<\/strong><\/h4>\n

Copilot ger handl\u00e4ggaren AI-baserad assistans f\u00f6r att snabbare l\u00f6sa problem och \u00e4renden. Copilote kan ge handl\u00e4ggaren f\u00f6rslag p\u00e5 svar p\u00e5 fr\u00e5gor b\u00e5de i chatt och e-post. Med Copilot aktiverat finns AI alltid till hands f\u00f6r att svara p\u00e5 fr\u00e5gor eller hj\u00e4lpa till att ta fram f\u00f6rslag p\u00e5 svar.<\/p>\n

Nya f\u00f6rb\u00e4ttrade funktioner f\u00f6r handl\u00e4ggaren<\/strong><\/h4>\n

Ett flertal nya funktioner har adderats s\u00e5 som “detta har du missat” – som visar nya poster p\u00e5 tidslinjen och m\u00f6jligheten att f\u00e4sta poster \u00f6verst p\u00e5 tidslinjen f\u00f6r att enkelt komma \u00e5t dem senare. Det har \u00e4ven implementeras en f\u00f6rb\u00e4ttrad \u00e4mnesorganisationsstruktur i alla formul\u00e4r som g\u00f6r det l\u00e4ttare att visa och s\u00f6ka bland \u00e4mnen.<\/p>\n<\/p>\n\n\n

\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n
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Fler inl\u00e4gg i samma kategori<\/h4>\n
\n
\n \"Customer\n <\/div>\n
\n
\n Dynamics 365<\/a>\n <\/div>\n
\n Sales<\/a>\n <\/div>\n

07 mars 2025<\/p>\n

\u00c4r du redo f\u00f6r ett nytt CRM-system? F\u00e5 v\u00e5r e-Guide om hur du lyckas med din Sales-implementation!<\/p>\n \n \n \"Right\n\n Forts\u00e4tt l\u00e4sa <\/a>\n <\/div>\n <\/div>\n

\n
\n \"\"\n <\/div>\n
\n
\n Dynamics 365<\/a>\n <\/div>\n
\n Sales<\/a>\n <\/div>\n

06 mars 2025<\/p>\n

Varf\u00f6r ska du v\u00e4lja Microsoft Dynamics 365 Sales framf\u00f6r andra CRM-l\u00f6sningar?<\/p>\n \n \n \"Right\n\n Forts\u00e4tt l\u00e4sa <\/a>\n <\/div>\n <\/div>\n

\n
\n \"Vad\n <\/div>\n
\n
\n Dynamics 365<\/a>\n <\/div>\n
\n Sales<\/a>\n <\/div>\n

06 mars 2025<\/p>\n

Vilka fr\u00e5gor beh\u00f6ver du st\u00e4lla innan det \u00e4r dags att v\u00e4lja CRM?<\/p>\n \n \n \"Right\n\n Forts\u00e4tt l\u00e4sa <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n","protected":false},"excerpt":{"rendered":"

Vi presenterar de senaste nyheterna i Dynamics 365 Customer Service i samband med uppgraderingen i Wave 2. Nedan f\u00f6ljer fyra av de senaste funktionerna och uppdateringarna i Customer Service.<\/p>\n","protected":false},"author":4,"featured_media":17249,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[20,35],"tags":[],"class_list":["post-17247","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-service","category-dynamics-365"],"acf":[],"yoast_head":"\nFyra nyheter i Dynamics 365 Customer Service - NAB Solutions<\/title>\n<meta name=\"description\" content=\"Fyra nyheter i Dynamics 365 Customer Service. 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