{"id":10136,"date":"2021-08-16T09:00:49","date_gmt":"2021-08-16T07:00:49","guid":{"rendered":"https:\/\/www.nabsolutions.se\/?p=10136"},"modified":"2023-06-12T14:56:17","modified_gmt":"2023-06-12T12:56:17","slug":"valkommen-till-nabs-nya-supportportal","status":"publish","type":"post","link":"https:\/\/loralie.templweb.com\/se\/nyheter\/valkommen-till-nabs-nya-supportportal","title":{"rendered":"V\u00e4lkommen till NABs nya supportportal!"},"content":{"rendered":"\n
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\n \n \"Left\n\n Nyheter\n <\/a>\n \/ <\/span>\n \n V\u00e4lkommen till NABs nya supportportal! <\/span>\n <\/p>\n \n

V\u00e4lkommen till NABs nya supportportal!<\/h1>\n
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16 augusti 2021<\/p>\n

\n Nyheter<\/a>\n <\/div>\n
\n Om NAB<\/a>\n <\/div>\n <\/div>\n
\n

\n Vi utvecklar st\u00e4ndigt v\u00e5ra tj\u00e4nster och s\u00e4ttet vi arbetar p\u00e5. Nu har vi en ny supportportal f\u00f6r att g\u00f6ra supporten \u00e4nnu b\u00e4ttre! <\/p>\n \n \"Right\n Forts\u00e4tt l\u00e4sa <\/a>\n <\/div>\n <\/div>\n <\/div>\n \"V\u00e4lkommen\n\n <\/div>\n<\/section>\n\n\n\n

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Beh\u00f6ver ni hj\u00e4lp av NABs kunniga support? Is\u00e5fall \u00e4r det v\u00e5r nya supportportal ni ska v\u00e4nda er till! Ist\u00e4llet f\u00f6r att ringa eller maila skapar ni enkelt en anv\u00e4ndare i v\u00e5r nya supportportal och registrerar ert \u00e4rende d\u00e4r, f\u00f6r att vi ska kunna hj\u00e4lpa er p\u00e5 b\u00e4sta s\u00e4tt.<\/p>\n

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Med supportportalen hamnar alla uppgifter p\u00e5 samma st\u00e4lle, vilket g\u00f6r det l\u00e4ttare f\u00f6r b\u00e5de oss och er att ha koll p\u00e5 all information g\u00e4llande just ert \u00e4rende. Det leder ocks\u00e5 till en st\u00f6rre datas\u00e4kerhet, samt i framtiden ett enklare s\u00e4tt f\u00f6r er kunder att hantera och ha \u00f6versikt \u00f6ver era aktiva och avslutade support\u00e4renden.<\/p>\n

Hur fungerar supportportalen?<\/h4>\n

F\u00f6r att anv\u00e4nda NABs supportportal skapar ni en anv\u00e4ndare som sedan godk\u00e4nns av oss p\u00e5 NAB. Efter din anv\u00e4ndare blivit godk\u00e4nd \u00e4r det fritt fram att b\u00f6rja registrera \u00e4renden i portalen! Ni registrerar ett \u00e4rende genom att logga in p\u00e5 supportportalen och klicka p\u00e5 \u201cmin support\u201d. D\u00e4r beskriver ni vad ni beh\u00f6ver hj\u00e4lp med i webbformul\u00e4ret s\u00e5 tydligt som m\u00f6jligt och bifogar \u00e4ven eventuella filer och skickar sedan in ert \u00e4rende – klart!<\/p>\n

Vad h\u00e4nder sen?<\/h5>\n

Efter ni registrerat ert \u00e4rende i supportportalen n\u00e5r det oss och vi b\u00f6rjar jobba f\u00f6r att hj\u00e4lpa er s\u00e5 snabbt som m\u00f6jligt. F\u00f6r att ha koll p\u00e5 ert \u00e4rende kan ni i supportportalen se statusuppdateringar g\u00e4llande vart ert \u00e4rende befinner sig i fl\u00f6det. Finns det ny information om ert \u00e4rende i supportportalen f\u00e5r ni \u00e4ven en notifiering via mail, f\u00f6r att se till att ingen information eller uppdatering missas.<\/p>\n

Vad \u00e4r det som \u00e4r bra med supportportalen?<\/h5>\n

Med supportportalen \u00e4r all information l\u00e4ttillg\u00e4nglig p\u00e5 samma st\u00e4lle, vilket ger oss mer kontroll \u00f6ver v\u00e5ra support\u00e4renden men \u00e4ven en h\u00f6gre datas\u00e4kerhet. Mer kontroll g\u00f6r det enklare att snabbt och smidigt f\u00e5 en \u00f6verblick \u00f6ver olika kunders \u00e4renden och vad de beh\u00f6ver hj\u00e4lp med. Genom att ni beskriver ert \u00e4rende i supportportalen skapas de b\u00e4sta f\u00f6ruts\u00e4ttningarna f\u00f6r att vi ska kunna hj\u00e4lpa er s\u00e5 snabbt som m\u00f6jligt.<\/p>\n

Tre tips n\u00e4r ni anv\u00e4nder supportportalen!<\/h4>\n

1. Anv\u00e4nd hela sk\u00e4rmdumpen!<\/h5>\n

Ibland kan det s\u00e5klart vara sv\u00e5rt att s\u00e4tta ord p\u00e5 problem som dyker upp, d\u00e4rf\u00f6r \u00e4r sk\u00e4rmdumpar ett bra verktyg f\u00f6r att ge oss en tydlig bild \u00f6ver vad som g\u00e5tt snett. Vad som \u00e4r viktigt att t\u00e4nka p\u00e5 n\u00e4r ni bifogar sk\u00e4rmdumpar i supportportalen \u00e4r att inte klippa eller besk\u00e4ra bilden – utan anv\u00e4nd hela sk\u00e4rmdumpen! Att sk\u00e4rmdumpen \u00f6ver hela datorns sk\u00e4rm f\u00f6ljer med i supportportalen \u00e4r viktigt f\u00f6r att vi ska kunna se ert eventuella felmeddelande och var ni \u00e4r i ert system.<\/p>\n

2. Ge s\u00e5 mycket information som m\u00f6jligt!<\/h5>\n

Att vara tydlig och ge s\u00e5 mycket information som m\u00f6jligt \u00e4r viktigt att t\u00e4nka p\u00e5 n\u00e4r ni anv\u00e4nder supportportalen. Om vi f\u00e5r en tydlig bild av inte bara problemet utan ocks\u00e5 h\u00e4ndelsef\u00f6rloppet som ledde fram till problemet, underl\u00e4ttar det att f\u00f6rst\u00e5 vad som skett och hur vi ska hj\u00e4lpa er. Om ni vet med er att ni tillh\u00f6r en koncern eller att det finns fler \u00e4n ett bolag i er installation \u00e4r det viktigt att tala om vilket bolag \u00e4rendet g\u00e4ller. Ju mer och tydlig information vi f\u00e5r genom supportportalen, desto snabbare g\u00e5r det f\u00f6r oss att hj\u00e4lpa er!<\/p>\n

3. \u00c4r ni minsta os\u00e4kra? Kontakta supporten!<\/h5>\n

Vi p\u00e5 supporten finns h\u00e4r f\u00f6r att hj\u00e4lpa er och \u00e4r ni det minsta os\u00e4kra? Kontakta oss direkt! Vi har alla varit i en situation d\u00e4r man f\u00f6rs\u00f6kte l\u00f6sa ett problem utan hj\u00e4lp, men det slutar med att det bara blev v\u00e4rre \u00e4n vad det var fr\u00e5n b\u00f6rjan. Ist\u00e4llet f\u00f6r att riskera att skapa ett \u00e4nnu st\u00f6rre problem uppmanar vi er att ta kontakt med supporten direkt. Tillsammans hj\u00e4lps vi \u00e5t att ta reda p\u00e5 vad som gick fel och hur det kan \u00e5tg\u00e4rd<\/p>\n\n\n

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\r\n Beh\u00f6ver ni ocks\u00e5 en supportportal? <\/h2>\r\n

\r\n Hj\u00e4lpa era egna kunder b\u00e4ttre! Kontakta oss s\u00e5 ber\u00e4ttar vi mer om Dynamics 365 Customer Support! <\/p>\r\n <\/div>\r\n\r\n

\r\n\r\n \r\n Kontakta oss <\/a>\r\n <\/div>\r\n\r\n \"\"\r\n\r\n <\/div>\r\n <\/div>\r\n <\/div> \r\n<\/section> \r\n","protected":false},"excerpt":{"rendered":"

Vi utvecklar st\u00e4ndigt v\u00e5ra tj\u00e4nster och s\u00e4ttet vi arbetar p\u00e5. Nu har vi en ny supportportal f\u00f6r att g\u00f6ra supporten \u00e4nnu b\u00e4ttre! <\/p>\n","protected":false},"author":2,"featured_media":13827,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[2,9],"tags":[],"class_list":["post-10136","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nyheter","category-om-nab"],"acf":[],"yoast_head":"\nV\u00e4lkommen till NABs nya supportportal! - NAB Solutions<\/title>\n<meta name=\"description\" content=\"V\u00e4lkommen till NABs nya supportportal! Vi utvecklar st\u00e4ndigt v\u00e5ra tj\u00e4nster och s\u00e4ttet vi arbetar p\u00e5. 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