{"id":19874,"date":"2025-01-13T11:53:12","date_gmt":"2025-01-13T10:53:12","guid":{"rendered":"https:\/\/loralie.templweb.com\/se\/?page_id=19874"},"modified":"2025-01-31T11:43:15","modified_gmt":"2025-01-31T10:43:15","slug":"forvaltningsvillkor-silver","status":"publish","type":"page","link":"https:\/\/loralie.templweb.com\/se\/kundservice\/villkor-policys\/forvaltningsvillkor-silver\/","title":{"rendered":"F\u00f6rvaltningsvillkor silver"},"content":{"rendered":"\n<section class=\"nab-popup-session\">\n    <div class=\"nab-popup-session-inner\">\n        <a href=\"\" class=\"nab-popup-session-close\">\n            <span class=\"nab-popup-island-close-icon material-icons\">\n                close\n            <\/span>\n        <\/a>\n        <div class=\"nab-popup-session-items\">\n            <div class=\"nab-popup-session-item-image lazyload\" style=\"background-image:inherit\" data-bg-image=\"url(https:\/\/loralie.templweb.com\/se\/wp-content\/themes\/nabsolutions\/assets\/static\/images\/nab-louise.jpeg)\">\n                <header class=\"nab-popup-session-item-image-header\">\n                                            <h5 class=\"nab-popup-session-item-image-header-label\">\n                            H\u00f6r av dig!                        <\/h5>\n                    \n                                            <h2 class=\"nab-popup-session-item-image-header-heading is-white\">\n                            Os\u00e4ker? H\u00f6r av dig s\u00e5 hj\u00e4lper vi dig hitta r\u00e4tt!                        <\/h2>\n                                    <\/header>\n            <\/div>\n\n            <div class=\"nab-popup-session-item\">\n                <div class=\"nab-form-animate-wrapper nab-popup-session-form-wrapper\">\n                    <div class=\"nab-form-animate-inner nab-popup-session-form-inner\">\n                        <h5 class=\"nab-popup-session-title is-green-dark\">\n                            Vill du prata med en expert?                        <\/h5>\n                        <form action=\"\/wp-json\/nabsolutions\/v1\/mail\" class=\"nab-form-area\" data-type=\"popup-session\">\n                        <!-- <form action=\"\/wp-json\/nabsolutions\/v1\/mail\" class=\"nab-form-area\" data-type=\"test\"> -->\n                            <div class=\"nab-form-area-item is-botcheck\">\n                                <input\n                                    type=\"tel\"\n                                    id=\"nab-form-botcheck\"\n                                    class=\"nab-form-area-input is-full is-botcheck\"\n                                >\n                            <\/div>\n                            <div class=\"nab-form-area-item is-pageurl\">\n                                <input\n                                    type=\"text\"\n                                    id=\"nab-form-pageurl\"\n                                    class=\"nab-form-area-pageurl\"\n                                    value=\"https:\/\/loralie.templweb.com\/se\/kundservice\/villkor-policys\/forvaltningsvillkor-silver\/\"\n                                >\n                            <\/div>\n\n                            <div class=\"nab-form-area-item is-small\">\n                                <label for=\"nab-popup-session-form-name\" class=\"nab-form-area-label is-small\">Namn*<\/label>\n                                <input\n                                type=\"text\"\n                                name=\"nab-popup-session-form-name\"\n                                id=\"nab-popup-session-form-name\"\n                                class=\"nab-form-area-input is-full is-required is-small\"\n                                >\n                                <p class=\"nab-form-area-error is-smaller\">Var v\u00e4nlig och fyll i ditt namn.<\/p>\n                            <\/div>\n\n                            <div class=\"nab-form-area-item is-small\">\n                                <label for=\"nab-popup-session-form-email\" class=\"nab-form-area-label is-small\">E-post*<\/label>\n                                <input\n                                    type=\"email\"\n                                    name=\"nab-popup-session-form-email\"\n                                    id=\"nab-popup-session-form-email\"\n                                    class=\"nab-form-area-input is-full is-required is-small\"\n                                >\n                                <p class=\"nab-form-area-error is-smaller\">Var v\u00e4nlig och fyll i e-post.<\/p>\n                            <\/div>\n\n                            <div class=\"nab-form-area-item is-small \">\n                                <label for=\"nab-popup-session-form-company\" class=\"nab-form-area-label is-small\">F\u00f6retag<\/label>\n                                <input\n                                    type=\"text\"\n                                    name=\"nab-popup-session-form-company\"\n                                    id=\"nab-popup-session-form-company\"\n                                    class=\"nab-form-area-input is-full is-small\"\n                                >\n                            <\/div>\n\n                            <div class=\"nab-form-area-item is-submit-item is-popup \">\n                                <button class=\"nab-form-area-submit nab-button green is-full small\">Skicka<\/button>\n                                <img decoding=\"async\" data-src=\"https:\/\/loralie.templweb.com\/se\/wp-content\/themes\/nabsolutions\/assets\/static\/images\/icons\/puff.svg\" alt=\"\" class=\"nab-form-area-submit-icon lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n                            <\/div>\n                        <\/form>\n                    <\/div>\n                    <div class=\"nab-form-animate-inner nab-popup-session-form-inner\" aria-hidden=\"true\">\n                        <div class=\"nab-popup-session-form-success-wrapper\">\n                            <img decoding=\"async\" class=\"nab-popup-session-form-success-image lazyload\" data-src=\"https:\/\/loralie.templweb.com\/se\/wp-content\/themes\/nabsolutions\/assets\/static\/images\/\/icons\/general\/ok.svg\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n                            <p class=\"is-lead nab-popup-session-form-success-text popup-success\">Tack f\u00f6r ditt meddelande! Vi kommer att kontakta dig inom kort.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section class=\"nab-popup-session\">\n    <div class=\"nab-popup-session-inner\">\n        <a href=\"\" class=\"nab-popup-session-close\">\n            <span class=\"nab-popup-island-close-icon material-icons\">\n                close\n            <\/span>\n        <\/a>\n        <div class=\"nab-popup-session-items\">\n            <div class=\"nab-popup-session-item-image lazyload\" style=\"background-image:inherit\" data-bg-image=\"url(https:\/\/loralie.templweb.com\/se\/wp-content\/themes\/nabsolutions\/assets\/static\/images\/nab-louise.jpeg)\">\n                <header class=\"nab-popup-session-item-image-header\">\n                                            <h5 class=\"nab-popup-session-item-image-header-label\">\n                            H\u00f6r av dig!                        <\/h5>\n                    \n                                            <h2 class=\"nab-popup-session-item-image-header-heading is-white\">\n                            Os\u00e4ker? H\u00f6r av dig s\u00e5 hj\u00e4lper vi dig hitta r\u00e4tt!                        <\/h2>\n                                    <\/header>\n            <\/div>\n\n            <div class=\"nab-popup-session-item\">\n                <div class=\"nab-form-animate-wrapper nab-popup-session-form-wrapper\">\n                    <div class=\"nab-form-animate-inner nab-popup-session-form-inner\">\n                        <h5 class=\"nab-popup-session-title is-green-dark\">\n                            Vill du prata med en expert?                        <\/h5>\n                        <form action=\"\/wp-json\/nabsolutions\/v1\/mail\" class=\"nab-form-area\" data-type=\"popup-session\">\n                        <!-- <form action=\"\/wp-json\/nabsolutions\/v1\/mail\" class=\"nab-form-area\" data-type=\"test\"> -->\n                            <div class=\"nab-form-area-item is-botcheck\">\n                                <input\n                                    type=\"tel\"\n                                    id=\"nab-form-botcheck\"\n                                    class=\"nab-form-area-input is-full is-botcheck\"\n                                >\n                            <\/div>\n                            <div class=\"nab-form-area-item is-pageurl\">\n                                <input\n                                    type=\"text\"\n                                    id=\"nab-form-pageurl\"\n                                    class=\"nab-form-area-pageurl\"\n                                    value=\"https:\/\/loralie.templweb.com\/se\/kundservice\/villkor-policys\/forvaltningsvillkor-silver\/\"\n                                >\n                            <\/div>\n\n                            <div class=\"nab-form-area-item is-small\">\n                                <label for=\"nab-popup-session-form-name\" class=\"nab-form-area-label is-small\">Namn*<\/label>\n                                <input\n                                type=\"text\"\n                                name=\"nab-popup-session-form-name\"\n                                id=\"nab-popup-session-form-name\"\n                                class=\"nab-form-area-input is-full is-required is-small\"\n                                >\n                                <p class=\"nab-form-area-error is-smaller\">Var v\u00e4nlig och fyll i ditt namn.<\/p>\n                            <\/div>\n\n                            <div class=\"nab-form-area-item is-small\">\n                                <label for=\"nab-popup-session-form-email\" class=\"nab-form-area-label is-small\">E-post*<\/label>\n                                <input\n                                    type=\"email\"\n                                    name=\"nab-popup-session-form-email\"\n                                    id=\"nab-popup-session-form-email\"\n                                    class=\"nab-form-area-input is-full is-required is-small\"\n                                >\n                                <p class=\"nab-form-area-error is-smaller\">Var v\u00e4nlig och fyll i e-post.<\/p>\n                            <\/div>\n\n                            <div class=\"nab-form-area-item is-small \">\n                                <label for=\"nab-popup-session-form-company\" class=\"nab-form-area-label is-small\">F\u00f6retag<\/label>\n                                <input\n                                    type=\"text\"\n                                    name=\"nab-popup-session-form-company\"\n                                    id=\"nab-popup-session-form-company\"\n                                    class=\"nab-form-area-input is-full is-small\"\n                                >\n                            <\/div>\n\n                            <div class=\"nab-form-area-item is-submit-item is-popup \">\n                                <button class=\"nab-form-area-submit nab-button green is-full small\">Skicka<\/button>\n                                <img decoding=\"async\" data-src=\"https:\/\/loralie.templweb.com\/se\/wp-content\/themes\/nabsolutions\/assets\/static\/images\/icons\/puff.svg\" alt=\"\" class=\"nab-form-area-submit-icon lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n                            <\/div>\n                        <\/form>\n                    <\/div>\n                    <div class=\"nab-form-animate-inner nab-popup-session-form-inner\" aria-hidden=\"true\">\n                        <div class=\"nab-popup-session-form-success-wrapper\">\n                            <img decoding=\"async\" class=\"nab-popup-session-form-success-image lazyload\" data-src=\"https:\/\/loralie.templweb.com\/se\/wp-content\/themes\/nabsolutions\/assets\/static\/images\/\/icons\/general\/ok.svg\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n                            <p class=\"is-lead nab-popup-session-form-success-text popup-success\">Tack f\u00f6r ditt meddelande! Vi kommer att kontakta dig inom kort.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section class=\"nab-island top-of-page-top-padding  no-padding-bottom\" id=\"\">\n<div class=\"nab-island-inner  \">\n        \n            <p class=\"nab-breadcrumbs\">\n            <a\n                href=\"#\"\n                class=\"nab-breadcumbs-link\"\n            >\n                <img decoding=\"async\" data-src=\"https:\/\/loralie.templweb.com\/se\/wp-content\/themes\/nabsolutions\/assets\/static\/images\/\/icons\/general\/arrow_left.svg\" alt=\"Left facing arrow\" class=\"nab-link-arrow-forward nab-breadcrumbs-link-back-arrow lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n\n                Sida\n            <\/a>\n            <span class=\"nab-breadcumbs-link-slash\"> \/ <\/span>\n                        <span\n                class=\"nab-breadcumbs-link is-regular\"\n            >\n                F\u00f6rvaltningsvillkor silver            <\/span>\n        <\/p>\n    \n        <div class=\"nab-island-wrapper lazyload\"  style=\"background-image:inherit; \"  data-bg-image=\"url(https:\/\/loralie.templweb.com\/se\/wp-content\/uploads\/sites\/4\/2024\/10\/Frame-390-1.webp)\">\n            <div class=\"nab-island-wrapper-inner \">\n\n                                    <p class=\"nab-island-label \">Villkor<\/p>\n                \n                                                            <h1 class=\"nab-island-title-big  \">F\u00f6rvaltningsvillkor silver<\/h1>\n                                            \n                        \n                                            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"nab-text-editor\">\n    <div class=\"nab-text-editor-inner\">\n        <div class=\"nab-text-editor-wrapper\" id=\"text-editor\">\n            \n\n<h2><b><span data-contrast=\"auto\">F\u00d6RVALTNINGSVILLKOR SILVER<\/span><\/b><\/h2>\n<h3><b><span data-contrast=\"auto\">NAB SOLUTIONS AB<\/span><\/b><\/h3>\n<p><em>Senast uppdaterad: 2025-01-30<\/em><\/p>\n<p><span data-contrast=\"auto\">Dessa f\u00f6rvaltningsvillkor, n\u00e4r de undertecknas av Kund och NAB, utg\u00f6r ett bindande avtal d\u00e4r generella villkor \u00e5terfinns i Huvudavtalet, Terms of service.<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">1. AVTALSTID<\/span><\/b><\/h3>\n<p><span data-contrast=\"auto\">Detta avtal tr\u00e4der i kraft s\u00e5 snart parterna signerat avtalet och skall forts\u00e4tta g\u00e4lla tills det s\u00e4gs upp av en part med minst 6 (sex) m\u00e5nader skriftligt meddelande till den andra.<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">2. PRISER<\/span><\/b><\/h3>\n<p><span data-contrast=\"auto\">F\u00f6rvaltningsavtalet har tre priss\u00e4ttningsniv\u00e5er &#8211; brons, silver och guld, d\u00e4r inneh\u00e5llet i niv\u00e5erna \u00e4r olika. <\/span><\/p>\n<p><span data-contrast=\"auto\">Priset f\u00f6r Business Central F\u00f6rvaltningsavtal baseras p\u00e5 antalet licensierade fullst\u00e4ndiga anv\u00e4ndare. Som fullst\u00e4ndiga anv\u00e4ndare r\u00e4knas Business Central Essential och Premium licenser. External Accountants, Team Members och Device Users \u00e4r inte underlag f\u00f6r f\u00f6rvaltningsavgiften.<\/span><\/p>\n<p><span data-contrast=\"auto\">Priset f\u00f6r Customer Insights F\u00f6rvaltningsavtal baseras p\u00e5 antalet klientorganisationer som anv\u00e4nder produkten.<\/span><\/p>\n<p><span data-contrast=\"auto\">Priset f\u00f6r Sales, Customer Service och Field Service F\u00f6rvaltningsavtal baseras p\u00e5 antalet Professional, Enterprise, Premium och Field Service anv\u00e4ndare. Team Members och Leverant\u00f6rsanv\u00e4ndare \u00e4r inte underlag f\u00f6r f\u00f6rvaltningsavgiften.\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">F\u00f6r niv\u00e5 guld debiteras fullst\u00e4ndiga anv\u00e4ndare med en miniminiv\u00e5 p\u00e5 10 stycken.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:851,&quot;335559740&quot;:269}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Samtliga priser i avtalet \u00e4r exklusive moms.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:851,&quot;335559740&quot;:269}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Priser kan komma att justeras under avtalsperioden.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:851,&quot;335559740&quot;:269}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">3. BETALNINGSVILLKOR<\/span><\/b><\/h3>\n<p><span data-contrast=\"auto\">Debitering b\u00f6rjar ske d\u00e5 best\u00e4lld aff\u00e4rsl\u00f6sning \u00e4r driftsatt, d\u00e4refter sker debitering m\u00e5nadsvis i efterskott f\u00f6r det h\u00f6gsta antalet fullst\u00e4ndiga anv\u00e4ndare i m\u00e5naden. F\u00f6r Customer Insights baseras priset p\u00e5 h\u00f6gsta antalet klientorganisationer i m\u00e5naden.<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">4. NABS \u00c5TAGANDE<\/span><\/b><\/h3>\n<p><span data-contrast=\"auto\">NAB tillhandah\u00e5ller Kunden f\u00f6rvaltning av sin Microsoftl\u00f6sning.<\/span><\/p>\n<h4><b><span data-contrast=\"auto\">4.1\u00a0 Kontaktperson p\u00e5 NAB<\/span><\/b><b><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:851,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;335559991&quot;:851}\">\u00a0<\/span><\/h4>\n<p><span data-contrast=\"auto\">Som f\u00f6rvaltningsavtalskund har du tillg\u00e5ng till en kontaktperson p\u00e5 NAB som hj\u00e4lper dig f\u00f6rvalta din Microsoftl\u00f6sning.<\/span><\/p>\n<h4><b><span data-contrast=\"auto\">4.2 Antal kontaktpersoner hos kund som f\u00e5r registrera support\u00e4renden<\/span><\/b><\/h4>\n<p><span data-contrast=\"auto\">Antal kontaktpersoner hos kund som g\u00e5r registrera support\u00e4renden \u00e4r tv\u00e5 (2).<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:851,&quot;335559740&quot;:269}\">\u00a0<\/span><\/p>\n<h4><b><span data-contrast=\"auto\">4.3 Antal support\u00e4renden per m\u00e5nad<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:851,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;335559991&quot;:851}\">\u00a0<\/span><\/h4>\n<p><span data-contrast=\"auto\">Antal support\u00e4renden per m\u00e5nad \u00e4r obegr\u00e4nsat.<br \/><\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:851,&quot;335559740&quot;:269}\">\u00a0<\/span><\/p>\n<h4><b><span data-contrast=\"auto\">4.4 Anv\u00e4ndaradministration (Cloud Solution Provider)<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:851,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;335559991&quot;:851}\">\u00a0<\/span><\/h4>\n<p><span data-contrast=\"auto\">NAB administrerar kundens licenser f\u00f6r de Microsoftprodukter som avtalet omfattar. Beh\u00f6righeter och Profiler i produkterna hanterar kunden och omfattas inte av denna punkt.<\/span><\/p>\n<h4><b><span data-contrast=\"auto\">4.5 Sj\u00e4lvbetj\u00e4ningsverktyg och Anv\u00e4ndarst\u00f6d<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:851,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;335559991&quot;:851}\">\u00a0<\/span><\/h4>\n<p><span data-contrast=\"auto\">Kunden f\u00e5r under avtalstiden tillg\u00e5ng till en l\u00e4rande och st\u00f6djande milj\u00f6 som fr\u00e4mjar anv\u00e4ndarnas utveckling och engagemang. NAB utbildar och utvecklar anv\u00e4ndare med sj\u00e4lvbetj\u00e4ningsverktyg och olika events, oavsett ny eller befintlig anv\u00e4ndare.<\/span><\/p>\n<h4><b><span data-contrast=\"auto\">4.6 K\u00e4llkodshantering<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:851,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;335559991&quot;:851}\">\u00a0<\/span><\/h4>\n<p><span data-contrast=\"auto\">NAB hanterar all k\u00e4llkod f\u00f6r kundanpassningar som NAB utvecklat och s\u00e4kerst\u00e4ller att de \u00e4r dokumenterade och s\u00e4kert lagrade i NABs utvecklingsmilj\u00f6. Till fullo betalda kund-anpassningar tillh\u00f6r kunden och kan \u00f6verl\u00e4mnas till kunden om och n\u00e4r s\u00e5 \u00f6nskas.<\/span><\/p>\n<h4><b><span data-contrast=\"auto\">4.7 Teknisk support<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:851,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;335559991&quot;:851}\">\u00a0<\/span><\/h4>\n<p><span data-contrast=\"auto\">Teknisk support g\u00e4ller teknisk tillg\u00e5ng till Microsoftprodukterna och tekniska fel (buggar) i standardprodukten fr\u00e5n Microsoft samt appar fr\u00e5n NAB med NAB eller SmartApps som utgivare.<\/span><\/p>\n<p><span data-contrast=\"auto\">N\u00e4r det g\u00e4ller tekniska fel kopplade till kundanpassningar och appar av andra leverant\u00f6rer \u00e4n Microsoft och NAB sker support i enlighet med vid var tid g\u00e4llande villkor f\u00f6r respektive app.<\/span><\/p>\n<h4><b><span data-contrast=\"auto\">4.8 NAB Support app i Business Central<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:851,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;335559991&quot;:851}\">\u00a0<\/span><\/h4>\n<p><span data-contrast=\"auto\">Kunden ska ha NABs Support app installerad i sin Business Central milj\u00f6, f\u00f6r att underl\u00e4tta l\u00f6sning av support\u00e4renden.\u00a0<\/span><\/p>\n<h4><b><span data-contrast=\"auto\">4.9 SLA<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:851,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;335559991&quot;:851}\">\u00a0<\/span><\/h4>\n<p><span data-contrast=\"auto\">Granskning av support\u00e4renden p\u00e5b\u00f6rjas inom fyra timmar under kontorstid, fr\u00e5n det att \u00e4rendet inkom till NABs Customer service via <a href=\"mailto:support@nabsolutions.se\">support@nabsolutions.se.<\/a><\/span><\/p>\n<p><span data-contrast=\"auto\">Som kontorstid avses normal arbetstid p\u00e5 vardagar mellan klockan 08.00-12.00 och 13.00-17.00 och dag f\u00f6re svensk helgdag mellan klockan 08.00-12.00 och 13.00-15.00 (Klockslagen avser UTC+1).<\/span><\/p>\n<p><span data-contrast=\"auto\">NAB f\u00f6rbeh\u00e5ller sig r\u00e4tten att med 30 dagars varsel h\u00e5lla supporten st\u00e4ngd under tv\u00e5 kalenderdagar per \u00e5r.<\/span><\/p>\n<h4><b><span data-contrast=\"auto\">4.10 Versions\u00f6vervakning och milj\u00f6administration<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:851,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;335559991&quot;:851}\">\u00a0<\/span><\/h4>\n<p><span data-contrast=\"auto\">NAB kommer \u00f6vervaka hur kundens kundanpassningar kommer p\u00e5verkas av kommande uppdateringar fr\u00e5n Microsoft av Business Central. Om n\u00e5gon f\u00f6r\u00e4ndring kommer att p\u00e5verka kundanpassningen, d\u00e4r det finns risk att den kommer p\u00e5verka uppgraderingen (en sk Breaking Change) meddelas kunden s\u00e5 kunden kan ta ett aktivt beslut om \u00e5tg\u00e4rd. Endast kundanpassningar gjorda eller godk\u00e4nda av NAB \u00f6vervakas.<\/span><\/p>\n<h4><b><span data-contrast=\"auto\">4.11 Funktionssupport<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:851,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;335559991&quot;:851}\">\u00a0<\/span><\/h4>\n<p><span data-contrast=\"auto\">Funktionssupport avses \u00e4renden som skickas till support@nabsolutions.se.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:851,&quot;335559740&quot;:269}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Support l\u00e4mnas avseende programspecifika fr\u00e5gor i Dynamics standardprodukter fr\u00e5n Microsoft, NABs appar publicerade av SmartApps och NAB, samt de appar som NAB levererat eller godk\u00e4nts av NAB.<\/span><\/p>\n<p><span data-contrast=\"auto\">Kunden har ett obegr\u00e4nsat antal support\u00e4renden r\u00f6rande funktionaliteten i Dynamics. Varje \u00e4rende \u00e4r begr\u00e4nsat till max 45 minuter. Samma \u00e4rende kan inte registreras p\u00e5 nytt om tidsgr\u00e4nsen \u00e4r uppn\u00e5dd. Om \u00e4rendet beror p\u00e5 ett fel (bugg) orsakat av NAB \u00e4r \u00e4rendet inte begr\u00e4nsat till 45 minuter. Efter maxtiden 45 minuter kan kunden v\u00e4lja att driva \u00e4rendet vidare som debiterbart uppdrag.<\/span><\/p>\n<p><span data-contrast=\"auto\">Fr\u00e5gor avseende till\u00e4mpningar av de regelverk som r\u00f6r programmens anv\u00e4ndningsomr\u00e5den och r\u00e4ttningar p\u00e5 grund av felaktigt anv\u00e4ndande av programmen ing\u00e5r ej som Funktions-support.<\/span><\/p>\n<p><span data-contrast=\"auto\">Support\u00e4renden som uppst\u00e5r av kundanpassningar eller externa appar, som inte gjorts, levererats eller godk\u00e4nts av NAB, debiteras som debiterbart uppdrag efter ett aktivt beslut hos Kunden.<\/span><\/p>\n<p><span data-contrast=\"auto\">Annat som inte ing\u00e5r i funktionsupport \u00e4r allm\u00e4n r\u00e5dgivning, parameters\u00e4ttning, utbildning, analysarbete och kundanpassningar.<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">5. KUNDENS \u00c5TAGANDE<\/span><\/b><\/h3>\n<p><span data-contrast=\"auto\">Kunden f\u00f6rbinder sig att k\u00f6pa Dynamics licenser fr\u00e5n NAB.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:851,&quot;335559740&quot;:269}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">F\u00f6r att NAB ska kunna administrera kundens licenser f\u00f6r de Dynamicsprodukter som avtalet omfattar beh\u00f6ver NAB tilldelas en f\u00f6r stunden relevant beh\u00f6righet via en sk GDAP relation f\u00f6r att kunna utf\u00f6ra sitt uppdrag. Kunden \u00e4r ansvarig f\u00f6r att godk\u00e4nna att NAB tilldelas dessa beh\u00f6righeter.<\/span><\/p>\n<p><span data-contrast=\"auto\">Om n\u00e5gon f\u00f6r\u00e4ndring i Microsofts kod kommer att p\u00e5verka kundanpassningen, beh\u00f6ver kunden ta ett aktivt beslut om \u00e5tg\u00e4rd i tid, efter att NAB meddelat den risk som kan p\u00e5verka en uppgradering till senaste version av Dynamicsl\u00f6sningen.\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Vid Funktionssupport ska kontaktperson hos kund ha kunskap i produkten r\u00f6rande det omr\u00e5de som \u00e4rendet g\u00e4ller. Detta g\u00e4ller \u00e4ven om kundens kontaktperson \u00e4r en extern part som till exempel revisor eller redovisningskonsult. Om kontaktpersonen inte har tillr\u00e4cklig kunskap debiterar NAB utbildning som debiterbart uppdrag.<\/span><\/p>\n<p><span data-contrast=\"auto\">Funktionssupport p\u00e5 Microsoft 365 omfattas bara om kundens Microsoft 365-licenser \u00e4r k\u00f6pta av NAB.<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">6. \u00d6VRIGT<\/span><\/b><\/h3>\n<p><span data-contrast=\"auto\">\u00c4renden som inte omfattas av avtalet kan efter kundens godk\u00e4nnande \u00f6verg\u00e5 till ett debiterbart uppdrag, f\u00f6r priser, se Tj\u00e4nstevillk<\/span><\/p>\n\n\n            <div class=\"nab-text-editor-hr\">\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":19863,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-19874","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>F\u00f6rvaltningsvillkor silver - NAB Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/loralie.templweb.com\/se\/kundservice\/villkor-policys\/forvaltningsvillkor-silver\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"F\u00f6rvaltningsvillkor silver - NAB Solutions\" \/>\n<meta property=\"og:url\" content=\"https:\/\/loralie.templweb.com\/se\/kundservice\/villkor-policys\/forvaltningsvillkor-silver\/\" \/>\n<meta property=\"og:site_name\" content=\"NAB SVERIGE\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/nabsolutionsab\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-31T10:43:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/loralie.templweb.com\/se\/wp-content\/uploads\/sites\/4\/2024\/02\/global_img-min.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Ber\u00e4knad l\u00e4stid\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minuter\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/loralie.templweb.com\/se\/kundservice\/villkor-policys\/forvaltningsvillkor-silver\/\",\"url\":\"https:\/\/loralie.templweb.com\/se\/kundservice\/villkor-policys\/forvaltningsvillkor-silver\/\",\"name\":\"F\u00f6rvaltningsvillkor silver - NAB Solutions\",\"isPartOf\":{\"@id\":\"https:\/\/loralie.templweb.com\/se\/#website\"},\"datePublished\":\"2025-01-13T10:53:12+00:00\",\"dateModified\":\"2025-01-31T10:43:15+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/loralie.templweb.com\/se\/kundservice\/villkor-policys\/forvaltningsvillkor-silver\/#breadcrumb\"},\"inLanguage\":\"sv-SE\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/loralie.templweb.com\/se\/kundservice\/villkor-policys\/forvaltningsvillkor-silver\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/loralie.templweb.com\/se\/kundservice\/villkor-policys\/forvaltningsvillkor-silver\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Hem\",\"item\":\"https:\/\/loralie.templweb.com\/se\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Kundservice\",\"item\":\"https:\/\/loralie.templweb.com\/se\/kundservice\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Villkor &amp; 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